Vice President of Student Financial Services

July 29, 2020
Priority Deadline to Apply:
September 4, 2020
Liberty University

Position Description

Liberty University, in partnership with the national search firm Scott Healy & Associates, invites applications and nominations for the position of Vice President of Student Financial Services.

Reporting to the Chief Financial Officer of the University and serving as an integral member of his team, the Vice President is responsible for leading the following departments: Financial Aid, Student Accounts, Military Affairs, and State Approvals operations at the University. The Student Financial Services Division (SFS) includes approximately 220 Financial Aid Office employees, 180 Student Accounts Employees, 2 State Approvals Employees, 57 Military Affairs employees and 26 central administration SFS Division employees. The Financial Aid Office processes in excess of $1 billion in paid financial aid funds per year and serves over 15,000 residential students and over 110,000 online students.

The Vice President administers the operational, financial, and personnel functions to help accomplish the University’s financial goals & objectives, and will provide expertise and knowledge of best practices and leadership in guiding a model Student Financial Services Division.

The Position: The Vice President’s position will require both broad oversight as well as a hands-on management experience and style, including a working knowledge of current best-practices in Student Financial Services. The Vice President of Student Financial Services is responsible for the day-to-day operation of the Financial Aid Office, Student Accounts Office, Military Affairs Office, State Approvals Office and the SFS Administrative Office including meeting key performance requirements such as turn-around times. Additionally, the Vice President of Student Financial Services is responsible to steer the division ahead of new regulatory requirements and provide input that guides new program development at the University within appropriate compliance parameters.  The Vice President is also responsible for:

  • Supervision of division employees, fostering mentoring in key leadership in the division and streamlining division administration which includes Training, Communications, Technical/Reporting/Data, and Executive Liaison areas;
  • Understanding and applying regulatory requirements from entities and agencies such as the U.S. Department of Education, various state governments and agencies, offices of vocational rehabilitation, the U.S. Department of Defense, the Veterans Administration, institutional policy requirements, the U.S. Office of Inspector General, the Federal Trade Commission, NCAA, and the State Council for Higher Education in Virginia among others. This includes internal auditing of compliance with regulatory requirements;
  • Maintaining productive relationships with various entities. This work includes maintaining relationships at the Program Approval level of the Region III U.S. Department of Education, the federal Campus-Based Operations Center, the federal Loan Ombudsman, the Veterans Administration and SAA Office, various regional Offices of Inspector General, the State Council for Higher Education of Virginia (SCHEV), various policy groups such as NASFAA and VASFAA;
  • Supporting the Chief Financial Officer to assist with Business Process Reengineering within the SFS Division including project and technical knowledge required to address budget priorities, champion complicated initiatives involving multiple offices at the University, and address strategic goals;
  • Overseeing the operational budget of the SFS Division and the total funds administered under several hundred financial aid programs.


The successful candidate must be committed to the unique mission of Liberty University and capable of approaching with confidence and enthusiasm both the opportunities and challenges of today’s higher education landscape. To be considered for the position of Vice President, the ideal candidate should have the following knowledge and understanding of financial aid process and programs including but not limited to: 

  • Federal grants, federal loans, federal campus-based funds, various state programs, private scholarships, vocational rehabilitation, veterans’ benefits programs at federal and state levels, federal and private loans, and institutional aid (discounts and endowed funds);
  • Extensive process and regulatory knowledge of mission critical areas of processing;
  • Excellent communication, organizational, and supervisory skills;
  • Excellent managerial skills including encouraging a positive, productive atmosphere, monitoring; 
  • Ability to problem-solve and frame issues for resolution from operational staff, operational management, General Counsel, and/or executive leadership;
  • Ability to effectively utilize MS Word, Excel, PowerPoint, Outlook, SharePoint and Bizflow;
  • Advanced experience with Banner Administrative Software or an equivalent ERP System including knowledge of setup and validation parameters;
  • Minimum of 10 years of previous financial aid experience including 5 years of previous supervision;
  • Ability to work a flexible schedule that will include days, evenings and weekends;
  • Ability to model out impact of new, altered or eliminated financial aid programs in context of enrollment management needs, econometric implications, student behavior and marketing are also preferred qualifications; 
  • The preferred candidate should also have experience in Government Relations and policy work at state and federal levels as well as Business Process Analysis.  Experience in document management, workflow, “Work Day,” and workforce and automated job scheduling software solutions are an added plus;
  • Master’s Degree is required with a Doctoral Degree preferred.

About The Institution

Liberty University:  Liberty University is a Christian academic community in the tradition of evangelical institutions of higher education. As such, Liberty continues the philosophy of education which first gave rise to the University, and which is summarized in the following mission statement:

Statement of Mission and Purpose:  Liberty University is guided by its mission and purpose. Maintaining the vision of the founder, Dr. Jerry Falwell, Liberty University develops Christ-centered men and women with the values, knowledge, and skills essential to impact the world. Through its residential and online programs, services, facilities, and collaborations, the University educates men and women who will make important contributions to their workplaces and communities, follow their chosen vocations as callings to glorify God, and fulfill the Great Commission.

About The Community

Lynchburg, Virginia:   Lynchburg, Virginia, is an independent city in the Commonwealth of Virginia in the United States with an estimated population of 82,000 as of 2019. Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia with an estimated population of 260,000.

Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City".  Lynchburg is steeped in history, has a vibrant downtown, and is filled with beautiful scenery.  It is also an excellent place to enjoy the outdoors or a trip along its Artisan Trail.  There is something for everyone to enjoy in Lynchburg.

Application Process

All correspondence relating to the position of Vice President of Student Financial Services at Liberty University should be directed in confidence to the University’s executive recruitment consultant, Mr. Jamie Marcus: 

Mr. Jamie Marcus, Associate Vice President
Scott Healy & Associates 

The full and complete application should contain the following information:

1) A cover letter outlining your experience as it relates to this position;
2) A complete CV or resume highlighting your career in higher education and educational credentials;
3) The names of five professional references including their relationship to you, their position, email, and direct phone numbers.  References will not be contacted without written permission.

Applications submitted by September 4, 2020, will receive priority consideration. This search will remain open until the position is filled.

EEO Statement:  The University is an Equal Opportunity Employer.  We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner.

In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes.  It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job.

All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes.

The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements.  The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law.   Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.